Masters Tire – Refund & Returns Policy

At Masters Tire, we stand behind the quality of our products and services. Please review our return policy carefully to ensure a smooth and efficient return experience.

Return Eligibility

Most products may be returned within 30 days of delivery or in-store pickup
Items must be unused, uninstalled, and in original packaging
All original accessories, documentation, and packaging must be included
Proof of purchase is required

Non-returnable items include:

Installed, mounted, or used tires and rims
Special-order or custom products
Clearance or final-sale items
Products damaged due to improper handling or installation

How to Initiate a Return

Contact Masters Tire Customer Support to request a Return Authorization (RA)
Once approved, return instructions will be shared via email
Unauthorized returns may be refused

All returns are subject to inspection before a refund or replacement is issued.

Return Shipping Label

Once your return request is approved:

You may ship the item using a carrier of your choice at your own expense, or
Request a prepaid discounted return shipping label from Masters Tire

Important details:

If the return is due to an error on our part (wrong or defective item), we will cover return shipping
If the return is not due to our error, the return shipping cost will be deducted from your refund
Each return label is linked to a specific product and authorization number
Please do not return multiple items in one package unless instructed

Damaged or Incorrect Items on Arrival

Please inspect your order immediately upon delivery.

Any damaged, defective, or incorrect items must be reported within 24 hours of delivery
Clear photos of the product and packaging are required
Do not install or use the product before reporting the issue
Keep all original packaging until the issue is resolved

Claims reported after 24 hours may not qualify for replacement or refund.

Refunds

Refunds are processed after returned items pass inspection
Approved refunds are issued to the original payment method
Processing time: 3–7 business days after inspection
Original shipping charges are non-refundable, unless the return is due to our error

Exchanges

Exchanges are subject to product availability
If the replacement item differs in price, the difference will be charged or refunded accordingly

Additional Notes

Masters Tire is not responsible for labor costs, mounting/balancing fees, or third-party installation charges
We recommend verifying product specifications before installation or mounting